Technical Support Site for Forex By Design Charts

Thank you for visiting the Forex By Design support page

 

Please check the Frequently Asked Questions  before submitting an email Support request.

Many times, the fastest solution to your problem can be found by searching the information provided on this page.

 

ANSWERS

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Upgrade Instructions  
1. How do I upgrade to the latest version of Forex By Design Charts?
The complete instructions are available at the following link: www.fxbdsupport.com/upgrade.htm

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Password Questions
1. Are Usernames and Passwords "case sensitive"?
No, you may disregard whether characters are upper or lower case, and you may interchange upper and lower case any way you wish. You must, however, use the correct characters in the correct order.

2. Can I use my Username and Password to login from other computers?

Yes, you can log in from any computer with the current version of Forex By Design Charts properly installed. If you log in from a second computer while still logged in from the first computer, the first connection will be dropped by the Price Server, and the second connection will succeed in establishing a price feed.

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Login Questions
1. "Price Data Server Login was unsuccessful. The likely cause was an invalid username or password."
This message is given when the username and password as entered do not match a valid username and password combination. Please check the spelling of your Username and Password carefully, and try again.

This message is also given when your Data Feed subscription is expired or has been cancelled. Click here to subscribe to the data feed.

 

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Software Issues
1. What Operating Systems will Forex By Design Charts run on?
Forex By Design is programmed to use the Microsoft .NET framework and is supported on 32 bit and 64 bit Windows XP, Windows Vista and Windows 7 Operating Systems.

We have reports of Forex By Design Charts running successfully on Windows 2000, Millennium Edition and even on Windows 98, but we do not support those operating systems. We also have reports of Forex By Design Charts running successfully on Macs using a bridging software, but again, we do not support that setup.

2. Are there firewall issues with Forex By Design Charts?
If you are using a local firewall such as Zone Alarm, Norton, or MacAfee you will likely be alerted to a new process wanting access. If that occurs, choose the option that will "Always Allow" Forex By Design Charts to access the internet or your system.
Advanced users and system administrators may want to know that Forex By Design Charts requires your firewall be set to allow outbound connections from ports 32705 and 32706.

3. I am having trouble installing Forex By Design Charts at work. Can you work with my IT Administrator?
Yes, please have your IT Admin send an email to Support@fxbdsupport.com.

4. My Charts have stopped updating. What causes this?
The Charts stop at 5:00 PM ET every Friday when the market closes, and any other time the market is closed, such as special holidays. Occasionally we do not have incoming prices to report at that time. This is a rare occurrence, but it can happen and has happened.

5. Why else would my Charts stop?
If your computer loses its connection to our Price Server, your Charts will stop. The most common reason for loss of connection to our Price Server is temporary internet degradation between your computer and the Price Server. Your Charts should restart automatically as soon as your internet connection has been re-established.

The Forex By Design Charts software shows you your connection status by color codes. Keep a watchful eye on the status bar at the bottom of your main Forex By Design Charts window.

6. Do you have specific Computer Internet connection recommendations?
Forex By Design Charts is a professional grade data flow system. It requires a much more reliable internet connection than simply browsing websites. A reliable broadband connection is required for best results. DSL, Cable, or T1 are recommended. Dial up and satellite connections are not recommended, and can cause problems.

Avoid using a connection where any part of it is wireless, if at all possible. Air Cards can be particularly problematic, since they are the equivalent of using a cell phone dial up connection.


Be sure you are using the latest version of Forex By Design Charts. If you have received an email or a message telling you to update your installation, be sure you do it. It is very easy to do. See the FAQ section "Upgrade Instructions".

7. Can I check my internet speed?
Yes, you can check your bandwidth, which is your upload and download capacity, by going to: www.dslreports.com/stest . I highly recommend checking your internet speed at different times of the day. You may discover when to expect problems, and you will know if you are getting what you are paying for.

8. Can I get help from your Support Department?
Yes, send an email to Support@fxbdsupport.com. Be sure to quote your username and any errors and describe the issue to facilitate your support.

 

Questions

  Upgrade Instructions
1. How do I upgrade to the latest version of Forex By Design Charts?

 
Password Questions
1. Are Usernames and Passwords "case sensitive"?

2. Can I use my Username and Password to login from other computers?

  Login Questions
1. "Price Data Server Login was unsuccessful. The likely cause was an invalid username or password."

  Software Issues
1. What Operating Systems will Forex By Design Charts run on?

2. Are there firewall issues with Forex By Design Charts?


3. I am having trouble installing Forex By Design Charts at work. Can you work with my IT Administrator?

4. My Charts have stopped updating. What causes this?

5. Why else would my Charts stop?

6. Do you have specific Computer Internet connection recommendations?

7. Can I check my internet speed?

8. Can I get help from your Support Department?

 

© Copyright 2009-2010 VCI Group Ltd. PO Box 1021, Riddle OR 97469
Contact: Email Support@fxbdsupport.com
mailto:support@fxbdsupport.com